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Airport Service Charter

In accordance with Enac regulations, Sogaer probes for measuring the airport quality services and releases the outcomes recorded during the previous year and those that are expected in the current annuity, in connection with the indicators that belong to the following quality factors:


  • Safety and security
  • Regularity and punctuality of service
  • Cleanliness ad hygienic conditions
  • Comfort during the time spent at the airport
  • Additional services
  • Information for customers
  • Check-in and security screening
  • Multi-modal transport integration


In addition to this, the Airport Service Charter shows the outcomes attained last year and those expected for the next one in reference with the service dedicated to the disabled passengers as laid down in the pertaining Italian and EU regulations on this matter (see REGULATION (EC) No. 1107/2006 of the European Parliament and of the Council concerning the rights of disabled persons and persons with reduced mobility when travelling by air).