How to provide Family Assistance when needed

The Italian Flight Safety Committee has sent to Cagliari Airport a team of experienced professionals in order to increase awareness and skills of managers and operators called to immediate action in case of an airport related emergency. Case studies and role play have helped the participants to understand the basics of Family Assistance and the challenges of operating in a multicultural environment with a very high level of stress when tackling a crisis at the airport.

Corso Family Assistance IFSC

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